We're committed to handling all feedback and complaints fairly, promptly, and transparently. If something hasn't gone the way you expected, we want to know about it and we'll do our best to make it right.
You can submit a complaint by emailing us directly. Please include as much detail as possible so we can investigate and respond efficiently.
Send your complaint to [email protected] with the subject line "Complaint".
We aim to acknowledge all complaints within 2 business days of receipt.
We aim to provide a full response within 10 business days. If we need more time, we'll let you know.
To help us resolve your complaint as quickly as possible, please provide:
Built For Homeowners facilitates introductions between consumers and licensed financial advisers. If your complaint relates to advice or conduct by an adviser you were connected with through our service, we recommend contacting that adviser or their licensee directly in the first instance, as they are responsible for the advice they provide.
To submit a complaint or provide feedback, please reach out to us at:
Built For Homeowners
ABN 82 447 175 581
152 Elizabeth Street, Melbourne VIC
Email: [email protected]